Refer a friend and you both receive a complementary £20 towards any treatment! 💫
1 Chapel Street, Birdwell, Barnsley, South Yorkshire, S70 5UW
Return and Refund Policy
At Skin Lab Aesthetics & Skin Rejuvenation, we are committed to providing high-quality treatments, products, and services. Your satisfaction and safety are our priority. Please read our returns and refunds policy carefully.
1. Treatments
- All aesthetic and medical treatments are non-refundable once purchased. This includes injectables, IPL, microneedling, skin boosters, facials, and all other clinic-based procedures.
- Refunds cannot be provided for partially completed treatments or missed appointments.
- If you are unsatisfied with a treatment outcome, we encourage you to contact us within 14 days to discuss your concerns. We may offer a complimentary review or adjustment where clinically appropriate.
2. Products
- All skincare and supplement products purchased in-clinic or online are eligible for a refund or exchange within 14 days of purchase.
- Products must be unused, unopened, and in their original packaging to qualify.
- Unfortunately, we cannot accept returns on products that have been opened, used, or damaged after purchase.
- Refunds for eligible products will be processed using the original payment method.
3. Gift Vouchers & Packages
- Gift vouchers and treatment packages are non-refundable and cannot be exchanged for cash.
- Vouchers and packages are valid for the period stated at purchase and must be redeemed before expiry.
- If a treatment booked with a voucher is cancelled with less than 48 hours’ notice, the voucher may be considered redeemed in full.
4. Cancellations & Rebooking
- We kindly request at least 48 hours’ notice for cancellations or rescheduling of appointments.
- Cancellations made within less than 48 hours, or missed appointments, may be subject to a fee or considered a used treatment.
- Exceptional circumstances (illness, emergencies) will be considered on a case-by-case basis.
5. How to Request a Refund or Exchange
- For product refunds or exchanges, please contact us via email at Hello@skin-lab.uk or phone on 07778767652 with your order details.
- Once approved, please return the product securely in its original packaging.
- Refunds will be processed within 7–14 business days of receipt.
6. Our Commitment
At Skin Lab, we aim to provide safe, effective treatments and excellent customer service. While we cannot offer refunds on most treatments, we are always happy to discuss concerns, provide follow-up support, and ensure you feel confident in your care.
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